Welcome to SunKissed Swim Store’s FAQ page! We’re here to answer all your questions about our trendy swimwear collection, shopping experience, and policies. Below you’ll find helpful information to make your beachwear shopping seamless and enjoyable.
About Our Products
What types of swimwear do you offer?
We specialize in fashionable women’s swimwear including bikini tops (like our popular triangle tops), bottoms, one-piece swimsuits, rashguards, and stylish cover-ups. We also offer a selection of men’s swimwear.
Are your swimsuits true to size?
Our swimwear generally runs true to standard sizing. Each product page includes detailed size charts to help you find your perfect fit. If you’re between sizes or prefer a specific coverage (like our cheeky bottoms), we recommend sizing up.
How do I care for my SunKissed swimwear?
To maintain vibrant colors and shape, we recommend hand washing in cool water with mild detergent and laying flat to dry. Avoid wringing and direct sunlight when drying.
Do you offer plus sizes?
While our current collection focuses on standard sizes, many of our styles (like the flattering Claire Top or Bobbi Bottom) are designed with stretch fabrics that accommodate various body types comfortably.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Why was my credit card declined?
This is usually due to your bank’s security measures. Please verify your billing information matches your card exactly, check your available balance, or contact your bank. International orders sometimes require bank authorization.
Do you offer gift cards or certificates?
Currently we don’t offer gift cards, but our frequent sales (like our current -30% tops promotion) make it easy to gift beautiful swimwear at great prices!
Shipping & Delivery
Where do you ship?
We ship worldwide! However, we currently cannot deliver to some remote areas and parts of Asia due to logistical constraints.
What are my shipping options?
Standard Shipping ($12.95): Via DHL or FedEx, arrives 10-15 days after processing (1-2 business days).
Free Shipping: Available on orders over $50 via EMS, arrives 15-25 days after processing.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
Do you offer express shipping?
At this time we only offer our standard and free shipping options to ensure all customers receive quality service at affordable rates.
Returns & Exchanges
What’s your return policy?
We accept returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. Sale items (like our discounted Lyndi Top) may have different return conditions – please check product pages.
How do I initiate a return?
Please email our customer service at [email protected] with your order number and return request. We’ll provide return instructions and address (129 Grant Street, Redlands, US 92373).
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Your bank may take additional time to post the credit to your account.
Account & Technical
How do I reset my password?
Click “Lost your password” on the login page and enter your email address. You’ll receive instructions to create a new password.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery! Please contact us immediately at [email protected] if you need changes – we’ll try our best to accommodate if your order hasn’t shipped.
Why can’t I access my account?
Ensure you’re using the correct email and password combination. If issues persist, try clearing your browser cache or using our password reset feature. Still stuck? Contact our customer service!
How do I unsubscribe from emails?
Every email includes an unsubscribe link at the bottom. You can also manage preferences in your account settings or contact us to update your subscription status.
Still Have Questions?
We’re happy to help! Contact our friendly customer service team at [email protected] for personalized assistance with your SunKissed Swim Store experience.