At SunKissed Swim Store, we want your shopping experience to be as effortless as ocean waves. Below you’ll find all the details about our shipping options and our easy return policy.

Shipping Information

Order Processing: We process all orders within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Cost: $12.95 USD
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders over $50 USD

Note: We ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love your SunKissed swimwear as much as we do! If your purchase doesn’t fit quite right or isn’t your perfect beach match, our returns process is simple and straightforward.

Our Return Promise

  • Returns and exchanges accepted within 15 days of receiving your order
  • All items must be unworn, unwashed, with original tags attached
  • Items must be in resalable condition – just like you found them in our virtual beach cabana

How to Return or Exchange

  1. Initiate Your Request: Email our customer care mermaids at [email protected] with your order number and whether you’d like a refund or exchange (see template below).
  2. Package Your Items: Place the unworn items with tags in their original packaging. Include a copy of your order confirmation.
  3. Ship It Back: Send your return to:
    SunKissed Swim Store Returns
    129 Grant Street
    Redlands, US 92373
  4. Track Your Return: We recommend using a trackable shipping service for your peace of mind.

Return/Exchange Request Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear SunKissed Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s) and Size(s)]

Reason for return/exchange: [Brief explanation]

For exchanges, my preferred replacement item is: [Product Name and Size] (if available)

Thank you,
[Your Name]

Refund Information

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account (international refunds may take longer)

Exchange Information

  • We’ll ship your replacement item once we receive your return
  • Standard shipping fees apply for the new item
  • If the exchanged item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference

Non-Returnable Items

To keep our beach cabana running smoothly, we can’t accept returns on:

  • Rashguards (for hygiene reasons)
  • Final Sale Items (clearly marked on product pages)
  • Swimwear without original tags or showing signs of wear

Damaged or Wrong Items?

If you received a damaged item or something different from what you ordered, contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than you can say “beach day!”

Questions?

Our customer care mermaids are always ready to help at [email protected].

Now go make waves – we hope your next SunKissed selection is your perfect beach companion!